Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or you have any questions or queries relating to them, please do not hesitate to Contact Us.
Who we are: We are WJ & BL Skelly and Esther Skelly-Smith trading as Shanaghan Hill Farm
4 Shanaghan Hill, Katesbridge, Banbridge. Co Down.
Our registered VAT number is 138423221
You can contact us using the details on our Contact Us page.
If we need to contact you, we will do so using the contact details you provided to us when you submitted your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
How we will accept your order.
Our acceptance of your order will take place when we email you to accept it “Order Confirmation”, at which point a contract subject to these terms and conditions will come into existence between you and us.
If we cannot accept your order. Stocks are limited and seasonal and that will be indicated on our website.
If we do not send you an Order Confirmation no contract is formed between us.
We reserve the right to inform you that we cannot accept your order, and this might be because; the goods are out of stock, unexpected limits on our resources, we have identified an error in the price or description of the goods, government intervention, purchase age restrictions or because we are unable to meet a delivery date you have requested.
We only sell to Northern Ireland.
We do not deliver to addresses outside Northern Ireland.
Goods may vary from their pictures.
The images and packaging of the goods on our website are for illustrative purposes only. Although we endeavour to show our goods accurately, we cannot guarantee that your device’s display of the colours will accurately show images as we intend.
Although we make every effort to be as accurate as possible, due to the nature of the goods we sell, some goods are cut by hand and therefore all sizes, weights and colours indicated on our website are approximations only, unless we state otherwise.
We provide general information only.
Any general advice, recipes and instructions provided by us relating to our goods have been produced as guidance only to assist you to consume the goods. Please note that the advice, recipes and instructions are provided for general information only and we accept no liability for any loss, damage or injury arising because of the information provided to you on our website or in conjunction with any of our goods.
Inspection, storage and cooking of our goods.
You are responsible for opening and inspecting the goods upon delivery and for storing them correctly in accordance with the instructions contained on the packaging of each item. We do not recommend goods are left outside (for example, on your doorstep) following delivery. It is your responsibility to ensure all goods are properly stored, prepared, and cooked (where applicable).
We accept no liability for any loss, damage or injury arising because of your incorrect storage, preparation or cooking of the goods. You must contact us as soon as possible after receiving the goods to make us aware of any problems.
Making changes to your order.
If you wish to make a change to the goods you have ordered, please contact us as soon as possible.
You must tell us about any amendments to your order not less than 5 working days before the scheduled delivery date of your order.
Any changes requested within 5 working days of the scheduled delivery date may not be possible and you will be charged for the goods ordered originally.
Please note that any such amendments are at our full discretion, subject to availability and subject to clauses below.
We will let you know if the change is possible. If it is possible to make the change we will notify you about any changes to the price of the goods, delivery times and any other details that are affected as a result of your requested change. We will then ask you to confirm whether you wish to go ahead with the changes requested.
The costs of delivery will be as displayed to you on the Delivery page of our website.
When we will provide the goods.
You will be able to select an available delivery date when you order goods. We will confirm availability of the delivery date and (depending on the delivery date selected) the time slot, in our order confirmation email to you. Please note: whilst we will endeavour to meet your selected delivery date and time, these are estimates only and as such, we cannot guarantee your order will be delivered on such date/time.
We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control (this can include extreme weather conditions, vehicle breakdowns, transport disruption, government restrictions and other such events) we will contact you as soon as practicable to let you know and will offer a replacement delivery when it is possible to do so, unless the event is classified as a Force Majeure Event.
A Force Majeure Event means any circumstance that is not within our reasonable control including, without limitation, acts of God, flood, fire, explosion, drought, adverse weather, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, any law or any action taken by a government or public authority, including without limitation, imposing an export or import restriction, quota or prohibition or failing to grant a necessary licence or consent. We shall not be in breach of these terms nor liable for delay in performing, or failure to perform, any of its obligations under these terms if such delay or failure result from a Force Majeure Event. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 4 weeks, we may cancel your order by giving five days’ written notice to you.
If you are not at home when the goods are delivered. If no one is available at your address to receive the goods we will follow your delivery instructions where you have provided us with the same (e.g. leave the goods in a porch or with a neighbour). Where you provide us with delivery instructions, you acknowledge and agree that you will be responsible for the goods from the point of delivery and that in no circumstances shall we be liable for lost, stolen, damaged or perished goods where we have delivered goods in accordance with instructions provided by you.
You own goods once we have received payment in full for those goods. The goods will be your responsibility from the time we deliver or first attempt to deliver the goods to the delivery address you provided to us in your order.
If no one is available at your address to take delivery and you have not provided us with any delivery instructions, our courier will find a suitable ‘safe place’ to leave the parcel, if there is not a suitable safe location they will dispose of the goods. It is your responsibility to provide us with a safe location to leave your parcel if you are unable to be at home to receive the items. Failing to provide us with a safe location or making yourself available to receive the goods means you shall be liable for any additional delivery costs incurred by us. We accept no liability in respect of damaged or perished goods where we have been unable to deliver them during our delivery attempt. If you fail to rearrange redelivery (or the goods have already perished before you do so), you will still be charged for the goods (and any delivery costs). In no circumstance will you be entitled to a refund in respect of goods which we have been unable to deliver.
As most of our goods contain fresh and perishable food, you may not be entitled to the “normal” right to change your mind within 14 days after the day you receive them. One of the reasons for this is because the food is likely to have a best before date within only a few days of delivery of the goods. If you have purchased goods that are not fresh and perishable foods (for example, a recipe book), then you will be entitled to change your mind within 14 days, return the item to us (which you must organise) and receive a refund. These rights are explained in more detail in these terms.
We will pay the costs of return if goods are damaged or misdescribed upon delivery of the same; or if you are ending the contract because we have told you of significant changes to the goods or these terms, an error in pricing or description or because you have a legal right to do so as a result of something we have done wrong.In all other circumstances, you must pay the costs of return.
We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
When your refund will be made. We will make any refunds due to you as soon as practically possible. If you are exercising your right to change your mind for non-perishable goods then your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
How to tell us about problems.
If you have any questions or complaints about the goods, please Contact Us.
Email:
Phone No:
Nothing in these terms affects your legal rights. The goods we supply to you must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods (see best before dates on our food/drink as this may impact on your rights) your legal rights entitle you to the following: up to 30 days: if your item is damaged (rather than simply going out of date after delivery), then you may receive a refund or replacement;
up to 6 months for our non-perishable goods: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
For detailed information about your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
We accept payment with all major credit and debit cards
If you think a price or payment taken is wrong, please Contact Us promptly to let us know.
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We are not liable for business losses.
We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will deal with your personal information in accordance with our Privacy Policy.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of Great Britain and Northern Ireland, and you can bring legal proceedings in respect of the goods in the relevant courts.
